Medicaid Enrollees: Please contact your transportation provider directly for any cancellations and MAS for same day/next day changes only.
Medical Providers: Please use your online portals for any appointment changes and cancellations. Should you need to contact MAS for same day/next day appointment changes, please call the contact center as soon as possible.
Transportation providers: Please update your Transportation Provider Portal and notify MAS immediately, should you experience a disruption in your ability to transport.
Medicaid Transportation
Made Simple
MAS Connects Medicaid enrollees to health care through non-emergency transportation because we believe healthier communities exist when its members have seamless access to healthcare.
Are you new here? Create an account:
Traveling to appointments has never been easier!
MAS helps NYS Medicaid enrollees get easy access to non-emergency medical transportation. Program information, guidelines, how to create an account and other information can be found here. Let’s get started!
Program Highlights
Learn about MAS and our role in the NYS Medicaid transportation program.
Scheduling Guidelines
How far ahead should you book? Learn more about when to schedule.
Schedule a Trip
Scheduling online is easy. Log in, and you can submit a request right now.
Are you new here?
Create an account to easily schedule a trip.
Program Highlights
MAS sets up non-emergency medical transportation.
Services need authorization ahead of time.
Authorized trips are provided at no cost.
MAS covers all mobility & medical needs.
Medicaid requires enrollees to travel by the most appropriate & cost-effective transportation mode.
MAS covers all areas of NYS.
Scheduling Guidelines
How far ahead should you book?
For fast service, please keep these scheduling guidelines in mind:
- Urgent / Sick Visit Care | Book Same Day
- Routine Appointments | Book 3 Days in Advance
- Public Transit | Book 5 Days in Advance
- Long-Distance Travel | Book 7 Days in Advance
- Cancel or Reschedule | Please Notify MAS as Soon as Possible
Schedule a Trip
Scheduling Online is Easy.
Login and you can submit a request right now.
Need to schedule by phone?
We are here to help. Locate and call your county’s customer service number.
Schedule a Trip
Scheduling Online is Easy.
Login and you can get started right now.
Need to schedule by phone?
We are here to help. Find your county’s Contact Center number and give them a call.
Info Needed to Schedule a Trip
- Enrollee name, phone & email
- Contact name, phone & email (if applicable)
- Reason for appointment
- Appointment date and time
- Pickup address
- Facility address
- Transportation mode Preferred
- Transportation Provider (if applicable)
Enrollees Covered
Trips Completed
Trips Arranged Annually
NYS Counties Served
Everything You Need to Know
Everything you need to know about the NYS non-emergency medical transportation program and policies can be found here. This information is provided for reference only. When you schedule online or by phone with MAS, our team will take care of all the details.
Create an Account
Program Highlights
Trans Provider Search
Public Transit Info
Types of Transport
Language Help
Our Commitment to Enrollees
Our priority is to make sure enrollees arrive safely at their healthcare destinations feeling great about their transportation experience.
Medicaid Enrollees Can Expect to be:
- Treated with respect and compassion.
- Approved for the most appropriate type of transportation based upon their mobility, medical needs & NYS Department of Health guidelines.
- Served by an on-time, polite & qualified transportation provider.
- Picked up in a safe, clean & smoke-free vehicle.
- Supported by MAS throughout their transportation experience.
MAS Values Your Feedback!
We are listening. MAS takes every compliment, concern and comment to heart. Our team promptly reviews and responds to every inquiry.
