Leadership Team

After managing emergency and non-emergency ambulance operations across numerous counties in Upstate New York, Russ launched MAS in 2004. Since then, he has built our company into an expert coordinator of non-emergency medical transportation for Medicaid enrollees in New York State. With the utmost integrity, Russ leads our efforts to improve enrollees’ access to healthcare.

Dedicated to creating positive impact with the health and well-being of our New York state friends and neighbors. Kim thoughtfully leads our financial team specializing in financial and business analytics. Drawing from more than thirteen years of NEMT experience, she also oversees claims management and public transit administration.

Whether it’s strengthening communication between our operations and programming teams or analyzing operational workflows to ensure our programs and processes are aligned with New York State Department of Health policies, Sierra takes problem solving head-on. Drawing from her seventeen years of experience, she provides guidance to our team, leading to an exemplary customer experience.

Brian brings more than 10 years of executive human resources leadership and 25 years of experience in government relations, communications, and managing lobbying efforts on behalf of the transportation industry. Brian’s diverse skill set allows him to assist the MAS executive leadership team in advancing human resources, education, program and communication initiatives across the company.

Primarily responsible for creating our annual budgeting and multi-year financial forecasts, Jim also develops analysis models to support financial and operational performance measurement. Like many of us at MAS, Jim believes the public service we perform is invaluable to New York state and its residents. He takes great pride in advising us from the perspective of his financial lens.

Always striving to understand the challenges medical providers face, Shelly’s team provides them with education, training and support throughout New York state. By anticipating hurdles and developing solutions, they connect Medicaid enrollees to their transportation needs. A certified Health Education teacher, Shelly educates and empowers our team members with the tools to be successful.

Anna’s decades of experience in patient advocacy, quality improvement & emergency management for the ESRD community brings a unique perspective in overcoming barriers & developing efficiencies in providing transportation to dialysis patients. Anna speaks nationally on dialysis patient access to care and has been a guest lecturer on ESRD and Social Determinants of Health.

Ed strives to continuously elevate MAS's business operations by translating data into valuable insights. Ed and the MAS Business Analytics Team provide data-driven awareness to the organization for the purpose of better understanding developments within the NEMT industry.

For nearly 20 years, Terri helps our staff assist Medicaid enrollees more efficiently. By maintaining data of transportation providers, medical facilities, procedure codes and trip fee rates, she and her team continue to maintain and improve the MAS system. A volunteer firefighter for more than 30 years, Terri also helps out those in her local community.

With 15 years of experience in the ambulance industry, Nick uses his experience to foster relationships with transportation providers, aiming to create the best possible level of service for MAS enrollees.

Fifteen years’ experience in both transportation and health care, with a keen eye for detail and excellent communication skills. January brings her knowledge of Non-Emergency Medicaid Transportation and Compliance to ensure all applicable laws and regulations are followed.

With 15 years of customer service experience, Stephani’s ability to build positive relationships through personalized interactions has played an integral role in her success. She is dedicated to guaranteeing all stakeholders receive exceptional customer experience from our Medicaid Transport Advocates.

John brings over 20 years of experience in the Contact Center with 15 of those coming from leadership in Workforce Management. With vast knowledge in telephony structure, WFM procedures, and capacity planning, John assists in preparing MAS for the future, and optimize staffing resources to ensure performance guarantees are constantly met.

With over 35 years in computer programming, most of those in the transportation industry, Brian plays a major role with our data analytics and report creation. He finds it refreshing to work for an organization with a caring purpose. Brian follows this philosophy as he continues to improve a system built to help better the lives of others.

James has over 8 years of Contact Center and Provider Relations experience. By building and maintaining relationships with Transportation Providers, James understands the importance of a fundamental stakeholder in NEMT and ensures that all members of the Medicaid Program have seamless access to healthcare.

Theone brings two decades of Human Resources experience, providing a strategic and forward-looking approach from the healthcare, construction, and financial services industries. Theone leverages her expertise in HR infrastructure, HR policy and procedure, and intuitive approach to leadership to provide partnered support for growth and high performance.

With over 36 years of experience in the transportation field, the last 16 in the NEMT arena, I oversee the MAS Long Island field team. Utilizing my management experience, I and my team have fostered strong relationships with our transportation provider network to ensure that our Medicaid enrollees are transported to their healthcare appointments both safely and timely.

In coordination with Substance Use Disorder Treatment (SUDT) facilities, Joe ensures the transportation needs of patients are provided safely and efficiently. With nearly 30 years in the field of substance abuse, Joe has developed and implemented new integrated opiate/outpatient treatment programs, and he has also played a pivotal role getting a Drug Court bill signed into law.

Larry relies on his team-oriented and quality-driven leadership approach, along with his background as a software engineer, to support the MAS Technology Team in achieving their objectives. Enhancing processes, fostering team communication, and cultivating a positive, proactive atmosphere are central to his daily interactions with the team.

With more than 11 years of NEMT experience, Ricky manages the MAS field team in the NYC area. A passionate builder of relationships, he works closely with transportation and medical providers to get people to their healthcare. Additionally, Ricky finds more ways to give back to his community by organizing school fundraisers and clothing drives.

An experienced leader with 15+ years of working in the hospital and healthcare industry. Her focus is developing meaningful relationships with medical providers and maintaining focus on the best interest of enrollees. Her career experiences and education provide a diverse background that allows her to adapt to new situations from various lenses.

Bringing 15 years of healthcare experience and having run several Managed Care products, Dave is the insurance specialist for the Medical Provider Relations team. His focus is to encourage communication and link all parties involved in the care process. Working collaboratively provides the best outcomes for the enrollees.

Responsible for a seamless customer experience, Kristin implements improvements to process and policy. With more than 23 years in healthcare and human services, she specializes in the areas of quality assurance, corporate compliance and staff development. Kristin has volunteered for several non-profits including the American Heart Association.

With a passion for inspiring healthy communities, Ron has worked in behavioral health and human services for over 10 years. He’s eager to apply his experience in providing community-based education and direct clinical services to continue bridging the gap in ensuring seamless access to healthcare throughout Eastern NY.