Scheduling Guidelines

How far in advance should you book?

To ensure prompt service, please keep these scheduling guidelines in mind:

• Urgent / Sick Visit Care | Book Same Day
  Nobody plans to be sick! Enrollees can schedule transportation to Urgent / Sick Visit Care on the same day. We appreciate as much notice as possible.
• Routine Appointments | Book 3 Days in Advance
  Transportation for routine care and recurring appointments should be scheduled at least three (3) days in advance.
• Public Transit | Book 5 Days in Advance
  Enrollees capable of using public transit should submit their transportation requests at least five (5) days before the appointment. Whenever possible, MAS avoids up-front costs to enrollees by mailing bus or train fare before the date of service.
• Long-Distance Travel | Book 7 Days in Advance
  Enrollees requiring long-distance transportation should submit their requests at least seven (7) days in advance. MAS will take care of all the arrangements.
• Cancel or Reschedule | Please Notify MAS as Soon as Possible
  We understand plans change. If you need to cancel or rearrange an appointment, we appreciate as much notification as possible.